HOW CAN WE HELP YOU?
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General
Membership
Others
General
What are opening hours of the casino?
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Vegas Club, an e-gaming club - casino in Ho Chi Minh city, Vietnam, is open 24 hours a day and 7 days a week, regardless of public holidays.

Who is allowed and what is required to enter the casino?
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As an e-gaming club/ casino located in Ho Chi Minh City - Vietnam, Vegas Club welcomes all holders of foreign passports who aged 18 and above to the casino.


You will need to present your passport for compulsory registration at the casino entrance.

What's Vegas Club dress code?
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We recommend a smart casual dress code as we want you to feel comfortable and ready to enjoy your visit to Vegas Club.


Strictly no tank tops and pijamas are allowed. Footwear is strictly required inside the club. Tattoos must not be visible.


Is there any entry fee to Vegas Club?
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There is no entry fee to enter Vegas Club.

What gaming facilities does Vegas Club offer?
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As the best e-gaming club/ casino in Ho Chi Minh City - Vietnam, Vegas Club offers a wide variety of electronic games from slot, roulette, blackjack to baccarat with all state-of-the-art machines which definitely take your gaming experience to the next level.

What type of currency does the casino accept?
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All machines accept only USD notes

Does Vegas Club have ATM’S?
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We provide 2 ATMs next to the casino entrance.

How do I gain access to the High Limit floor of Vegas Club?
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Vegas Club members who hold V, One and One+ cards are exclusively invited to the High Limit floor and enjoy a more luxurious gaming atmosphere, premium amenities and higher jackpots

What are the denominations of Vegas Club's slot machines?
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We have multi-denominations ranging from 2c to $1 for Vegas Club's slot games.

What is the minimum bet for Vegas Club's table games?
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Table limits are posted on every table and vary by the type of game. We recommend you visiting Vegas Club located at Caravelle Saigon hotel in Ho Chi Minh city - Vietnam to discover a range of fun games and play your favorite game.  

Membership
Is there any membership registration fee?
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Vegas Club membership registration is free and easy.

What does my Vegas membership card entilte me to?
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As a Vegas member, you can collect points while playing and enjoy a wide range of membership privileges including:

- Complementary flight tickets, accommodations, dining, leisure services at Caravelle Hotel (Terms and Conditions apply)

- Complimentary assorted F&B, trolley items and hotel menus (Terms and Conditions apply)

- Monthly and weekend events

- Door to door pick-up & drop-off services (Terms and Conditions apply)

What are the tier levels and how do I move up to higher tier?
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There are 5 tier levels including P, I, V, One, One+. The more you play and collect points, the higher your tier. With each tier level advancement, you unlock exclusive rewards and benefits.

How long will my membership be renewed?
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Your membership is automatically renewed based on existing points every 3 months.

I have not visited the casino for a while. Are my Vegas membership card and my points still valid?
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Your membership card never expires and so do your points.

What happens if I forget my PIN?
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Please contact our guest relation team at receptions counter or at 028 3824 7140 for further assistance on reseting your PIN.

Do you keep my membership information confidential?
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All personal information is kept highly confidential. You can rest assured we do not sell or share information. Please refer to our Privacy Policy for additional information.

How do I check my points and game credits?
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You can check your points and game credits at all kiosks inside Vegas Club or with our staff assistance

What should I do if I lose my membership card?
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Please simply visit Vegas reception desk and request a replacement card.

Others
What safety and hygiene measures are there at the casino?
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Vegas Club has put in place 5-star standard and protocols of safety and hygiene.

Is there any non-smoking area in the casino?
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Vegas Club is proud to be the very first e-gaming club/ casino in Ho Chi Minh City - Vietnam having a non-smoking area in 2019 and maintain it till now.

How am I notified about events at Vegas Club?
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Special event details will be sent to you via SMS and app notification.

Do you serve food and drinks at Vegas Club?
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At Vegas Club, we offer food and drinks from multiple cuisines.